CANCELLATIONS, RETURNS AND REFUNDS

You may receive a refund for an item if the product is unsatisfactory due to faulty packaging or if the product is defective. Please note that we cannot accept returns on simply unwanted goods due to the nature of products that we sell. It is your responsibility to choose the correct product, but please note that it is your responsibility to pay for the delivery charges to return the product.
Products which have been opened, used or damaged will not be accepted for return or refund due to the nature of the products that we sell. If you cancel your order before it has been despatched and you have already paid for the goods, then you will receive a full refund. If you cancel your order after it has been despatched, we can not issue a refund until we receive the order back and checked, in this case you will receive a refund minus delivery charges.

We are not responsible for adverse effects of products that are sold from the website. It is your own responsibility to choose the correct products for your skin and we cannot be held responsible. Shade may vary.

To return a product, you must email a returns request via e-mail to info@eevebeauty.co.uk within the 3 days of you receiving your products with the reasons for the refund request. You will receive a reply which contains instructions for returns, a returns authorisation number and the address where you must send your item to. You will be responsible for the cost of returning the product to us

The term “Full Refund” does not include delivery costs. You must return the product in suitable packaging to ensure that it reaches us in good condition. Eeve beauty Ltd are not responsible for the loss of returned items during delivery. It is your responsibility to return the items via a secure delivery service.

If there is a problem with your order, you must notify us within 3 working days of receiving the parcel. You need to keep all original packaging since you may be asked to send us images of the goods that you have received.